Field Collection Officer - Tangerang Selatan (Pamulang, Banten)

Join Home Credit Indonesia, a leading provider of consumer finance solutions, as a Field Collection Officer in Tangerang Selatan (Pamulang, Banten). In this dynamic role, you will play a crucial part in our financial services ecosystem by ensuring timely collections of overdue loans. With a strong focus on customer service and financial literacy, you will interact directly with borrowers to resolve payment issues and maintain our high standards of service.

Home Credit Indonesia is a trusted name in the Indonesian financial sector, known for its innovative approach to lending and commitment to customer satisfaction. In this role, you will use our proprietary collection tools and software to manage and track collections efficiently. The ideal candidate will have a proven track record in debt collection and a passion for helping others achieve financial stability.

📋 Tanggung Jawab Pekerjaan

• Manage and track overdue loans using Home Credit Indonesia's proprietary collection tools and software.
• Conduct face-to-face and phone collections to resolve payment issues.
• Provide financial education and counseling to borrowers to help them manage their finances.
• Document all collection activities and outcomes accurately.
• Collaborate with the credit team to ensure compliance with company policies and regulations.
• Monitor and report collection performance metrics to the management team.
• Maintain high standards of customer service and professionalism.
• Adhere to strict confidentiality and data protection guidelines.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in debt collection or a related field.
• Proven track record of successful collections and customer satisfaction.
• Strong communication and interpersonal skills.
• Familiarity with financial services and debt collection tools and software.
• Ability to work under pressure and meet targets.
• Knowledge of Indonesian financial regulations and best practices.
• Bachelor's degree in Business Administration, Finance, or a related field.
• Certification in debt collection or financial services is a plus.

🛠️ Keahlian

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