Front Office Associate - Luxury Hospitality Experience

Join Stayvie Living as a Front Office Associate and become the welcoming face of our premium hospitality brand. In this dynamic role, you will ensure seamless check-in/out processes, manage reservations with precision, and deliver exceptional, solution-oriented guest experiences. Located in the vibrant city of Surabaya, Stayvie Living offers a unique opportunity to work in a luxury hospitality environment where your dedication and professionalism will be highly valued.

As a Front Office Associate, you will be the first point of contact for our guests, ensuring their stay is smooth and enjoyable. You will handle reservations, manage check-ins and check-outs, and provide exceptional customer service. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering outstanding guest experiences.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs efficiently using our in-house Property Management System (PMS).
• Handle reservations and bookings with accuracy, ensuring all guest details are correctly recorded.
• Provide exceptional customer service, addressing guest inquiries and concerns promptly and professionally.
• Coordinate with housekeeping and other departments to ensure guest rooms are ready for arrival and cleaned after departure.
• Maintain a high level of cleanliness and organization in the front office area.
• Assist with guest transportation arrangements if needed.
• Stay updated with local attractions and provide recommendations to enhance the guest experience.
• Participate in training sessions to continuously improve your hospitality skills.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front office or hospitality roles, preferably in a luxury or premium hospitality setting.
• Strong communication and interpersonal skills to handle guest interactions effectively.
• Proficiency in English, both written and spoken, is a must.
• Familiarity with Property Management Systems (PMS) such as Opera, Sabre, or similar is a plus.
• Ability to work in a fast-paced environment with a positive attitude.
• Excellent organizational and multitasking skills.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Ability to stand for long periods of time and lift up to 20 lbs (9 kg).

🛠️ Keahlian

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